Refund Policy

Overview

At CS Gaming Hub, we strive to ensure customer satisfaction with all our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website, including digital content, coaching services, tournament registrations, and merchandise.

By making a purchase on our website, you agree to the terms of this Refund Policy. Please read this policy carefully before completing your purchase.

Refund Eligibility

Digital Products

For digital products (e.g., guides, training materials, premium content):

• Refunds may be requested within 14 days of purchase if you have not downloaded or accessed the content.
• If you have downloaded or accessed the content, refunds are provided only if the content is materially defective (e.g., corrupted files, incomplete content).
• Sample content is provided for most digital products to help you make an informed purchase decision.

Coaching Services

For coaching and training services:

• Full refunds are available if canceled at least 48 hours before the scheduled session.
• 50% refund if canceled between 24-48 hours before the scheduled session.
• No refund for cancellations less than 24 hours before the scheduled session.
• If a coach fails to attend a scheduled session, you will receive a full refund or the option to reschedule at your convenience.

Tournament Registrations

For tournament and event registrations:

• Full refunds are available up to 7 days before the event date.
• 50% refund if canceled between 3-7 days before the event.
• No refund for cancellations less than 3 days before the event.
• If we cancel or reschedule an event, you will be offered a full refund or the option to apply your registration to the rescheduled date or a future event.

Merchandise

For physical merchandise:

• Returns accepted within 30 days of delivery for unused items in original packaging.
• Defective or damaged items can be returned for a full refund or replacement within 30 days of delivery.
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.

Subscriptions

For subscription-based services:

• Monthly subscriptions can be canceled at any time, and you will continue to have access until the end of your current billing period.
• Annual subscriptions may be refunded on a prorated basis if canceled within 14 days of purchase.
• No refunds for unused portions of subscription periods after the first 14 days.

Refund Timeframes

We are committed to processing refund requests promptly:

• All eligible refund requests are reviewed within 3 business days of submission.
• Once approved, refunds are processed within 5-10 business days.
• Refunds are issued using the original payment method when possible. If the original payment method is unavailable, we will work with you to find an alternative solution.

Please note that while we process refunds promptly on our end, it may take additional time for the funds to appear in your account depending on your payment provider or banking institution.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to refunds@csgaminghub.com or use the contact form on our website with the subject line "Refund Request".
2. Provide Information: Include the following details in your request:
   • Your full name and email address used for the purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service for which you're requesting a refund
   • Reason for the refund request
3. Verification: We may request additional information to verify your purchase and process your refund.
4. Confirmation: You will receive a confirmation email once your refund request has been received, and another notification when it has been processed.

For merchandise returns, please contact us first to obtain a return authorization number before shipping the item back to us.

Non-Refundable Items and Exceptions

The following purchases are generally not eligible for refunds:

• Digital content that has been downloaded, accessed, or used
• Services that have already been fully or partially delivered
• Custom or personalized products created specifically for you
• Gift cards or promotional credits
• Purchases made using promotional codes offering more than 50% discount
• Tournament registrations after the cancellation deadline has passed
• Subscription renewals if cancellation was not requested before the renewal date

Special Circumstances

We understand that exceptional situations may arise. In cases of extenuating circumstances (e.g., medical emergencies, natural disasters), we may consider refund requests outside our standard policy on a case-by-case basis. Please contact our customer support team with relevant documentation to discuss your situation.

Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us using the following information:

We aim to respond to all inquiries within 1-2 business days.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund terms.